MimiTheme is dedicated to delivering exceptional digital products and to ensuring that every customer is completely satisfied with their acquisition. We kindly ask that you review our refund policy in detail prior to completing your transaction.
Refund Policy for Digital Products
Due to the nature of digital goods, we cannot issue a refund once the files have been downloaded. This is standard practice in the digital industry to protect intellectual property and prevent unauthorized distribution.
Customer Satisfaction Guarantee
We stand behind our products 100% and want you to be happy with your purchase.
If you experience any issues with your files or believe there has been an error in your order, please reach out to us at [email protected]. We will do our best to resolve the problem promptly.
Lifetime Purchase Protection
If you lose access to your purchased files (for example, due to accidental deletion or device change), we’ve got you covered. Simply send us your purchase email, and we will resend the files to you at no extra cost.
Chargeback Policy
Since our products are digital and accessible immediately after purchase, we do not accept chargebacks for any reason once the files have been downloaded. We reserve the right to dispute any chargeback claims and provide proof of download.
Thank you for your understanding and for supporting MimiTheme.
If you have any questions regarding this policy, please contact us at [email protected].